Get Involved

Become a Distress Line Volunteer

Volunteers are the lifeline of our service!  Our volunteers make a difference in the lives of those in our community who are lonely, in crisis, or experiencing emotional stress.

Distress Line volunteer qualifications:

  • Good Listener
  • Empathetic
  • Non-Judgmental
  • Patient
  • Able to Handle Crisis
  • Common Sense
  • Respectful
  • Responsible and Reliable
  • 18 years of age or older
  • Able to volunteer 12 hours a month
  • Able to obtain a Police Record Check with Vulnerable Sector Screening

Distress Line volunteer responsibilities:

  • Provide telephone support to people who call the Distress Line in accordance with the policies and guidelines learned in the training session.
  • Volunteer 12 hours each month during your first year of volunteering (for a total of 144 hours). Shifts are either 3 or 4 hours in length and we operate 365 days of the year. Once your training is complete, you choose the shifts that are most convenient for you.
  • Be reliable in fulfilling your shift commitments.
  • Attend ongoing training and workshops as provided by the Centre.

Our Training and Volunteer experience will:

  • Improve your active listening and communications skills.
  • Teach you crisis prevention and crisis intervention skills.
  • Increase your knowledge of community resources and social issues.
  • Develop and improve skills useful in personal and business situations.
  • Give you valuable work experience.  Once you complete your 144 hours you will receive a letter of reference.
Become a Distress Line Volunteer

Police Record Check with Vulnerable Sector Screening

As part of the selection process, you will need to obtain a current Police Record Check with Vulnerable Sector Screening.  Police Record Checks may take 6 to 8 weeks to process.  Police Record checks older than 6 months will not be considered.  For more information visit the Halton Regional Police Services website:

For residence living outside Halton please check with your local Police Services for more information.

Training Dates

September 2014:
Information Session 7:00 – 8:30 pm: Tuesday, September 9, 2014.
Training Dates 7:00 – 10:00 pm, September 16, 18, 23, 25, 30, October 2, 7, 14.

October 2014:
Information Session 7:00 – 8:30 pm: Wednesday, October 1, 2014.
Training Dates: 7:00 – 10:00 pm, Wednesday evenings, October 8 to November 26.

January 2015:
Information Session 7:00 – 8:30 pm: Tuesday, January 20, 2015.
Training Dates: 7:00 – 10:00 pm, January 27, 29, February 3, 5, 10, 12, 17, 24.

Spring 2015:
TBA – We will hold 1 evening training session and 1 daytime training session.

Volunteer Application

The application process can take several months to complete.  All applications will be reviewed, however not all applicants will be invited to take the next step in the selection process.